Shipping and Delivery Information
Thank you for choosing our store. We are committed to providing you with a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your door. Below you will find important information about how we handle shipping and delivery for all orders.
Order Processing
Once your order has been placed and payment has been confirmed, our team begins preparing your items for shipment. Each product is carefully inspected and packaged to ensure it arrives in perfect condition. We take great care in protecting items during transit, especially since many of our products are made from fine leather and suede materials that deserve special attention. Orders are typically processed promptly, and you will be notified once your package has been dispatched.
Worldwide Express Delivery
We are pleased to offer express delivery services to customers around the world. No matter where you are located, we strive to bring our products to you as quickly and safely as possible. Our international shipping partners are selected for their reliability and speed, ensuring that your order travels efficiently from our warehouse to your destination. Whether you are shopping from a nearby country or a distant continent, we work to make sure your package reaches you in excellent condition.
Free Shipping in Italy
For our customers within Italy, we are happy to provide free shipping on all orders. This means you can enjoy our full collection without any additional shipping costs, making it even easier to find the perfect bag, wallet, backpack, or accessory. We believe that shopping should be convenient and accessible, and free domestic shipping is one of the ways we show our appreciation to our Italian customers.
Returns Within 14 Days
We understand that sometimes an item may not meet your expectations. That is why we offer a straightforward return policy. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. We want you to feel confident when shopping with us, knowing that you have the option to return items if needed. Please ensure that returned items are in their original condition and packaging.
Secure Payments
Your security is our priority. We offer a range of secure payment options to suit your preferences. You can pay using major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. We also accept PayPal, as well as flexible installment payment solutions through Scalapay and Klarna. With Scalapay, you can split your payment into three or four installments, making it easier to manage your budget while still enjoying the products you love.
Customer Support
Our customer service team is dedicated to assisting you with any questions or concerns you may have regarding your order or our products. Whether you need help tracking your shipment, understanding our return process, or simply want advice on choosing the right item, we are here to help. We aim to respond to all inquiries promptly and professionally.
A Note on Packaging
We take pride in our packaging. Each order is carefully wrapped to protect your items during transit while also reflecting the elegance and quality of our brand. We believe that the unboxing experience should be as enjoyable as the products themselves.
Stay Informed
We encourage you to stay updated on our latest news, special offers, and new arrivals. By signing up for our newsletter, you can receive updates directly and even enjoy a discount on your first purchase. We love keeping our customers informed about what is new and exciting in our store.
Thank you for trusting us with your order. We look forward to delivering quality products and service to you, wherever you may be.