Frequently Asked Questions
What does the brand name signify?
The brand name combines two powerful concepts. The first word, of French origin, translates to “horse” — a universal emblem of elegance, freedom, and in certain traditions, nobility and beauty. The second word refers to the magnificent Italian city of art where the brand has its roots. Together, they represent a commitment to refined craftsmanship and the timeless allure of Italian leather goods.
What is the story behind the brand?
This is an authentic Italian family brand with deep roots in leather craftsmanship. For three decades, the family has been producing leather bags and accessories in their own workshops. The brand itself was officially born in 2017 from the vision of its owner, who grew up in a family of leather artisans and developed an incredible passion for fashion and shopping. This combination of deep industry knowledge and personal passion led to the creation of a line with a young, cool character.
Where are the products made?
Every product is 100% made in Italy, specifically in Tuscany — a region universally celebrated for its tradition and artisanal mastery in leather manufacturing. All production is managed and completed within the brand‘s own factories in the heart of Florence, ensuring complete control over quality at every stage.
Product Materials and Craftsmanship
What materials are used?
The bags are crafted from genuine, high-quality leather selected with extreme care. The excellent quality and authenticity of Italian-made materials make each product unique. Some styles also incorporate other premium materials such as raffia or cotton interiors. The hardware and metal accessories are designed to complement the leather‘s natural beauty.
What makes these bags special?
Each bag embodies the perfect union of elegance and glamour, expressed through a precise design concept. The philosophy is dedicated to enhancing the natural femininity and beauty of every woman. Products are distinguished by their refined simplicity, leaving the wearer free to interpret them with her own personal style. The hand-finishing of every article certifies its preciousness, making it truly unique and inimitable. Attention to detail and ongoing stylistic research into design, colors, and volumes make each bag a distinctive piece.
How should I care for my leather bag?
While specific care instructions vary by leather type, genuine leather products benefit from gentle handling and proper storage. Each bag comes with a protective dust bag for storage when not in use. Avoid prolonged exposure to direct sunlight and moisture. For specific care questions about your particular model, please refer to the care card included with your purchase.
Product Range and Selection
What types of products are available?
The collection offers a wide range of items with modern and functional design, interpreting trends creatively with particular attention to leather refinement and manufacturing accuracy. The range includes shoulder bags, handbags, backpacks, totes, and coordinated wallets. Each season brings a curated selection that balances contemporary style with timeless appeal. The latest collections interpret contemporary elegance with a fresh and sophisticated spirit, featuring softer shoulder bags and capacious totes ideal for daily life.
Are the products suitable for daily use?
Absolutely. Many styles are specifically designed with functionality in mind. Products feature practical elements such as adjustable leather shoulder straps, multiple interior compartments, zip closures, and courtesy pockets for organization. Some models include thoughtful details like leather bands for trolley handles, making them ideal companions for both everyday use and travel.
Do the bags come in different colors?
Yes, the collection offers a range of colors across different models. While classic tones like leather brown and black remain staples, seasonal collections introduce lighter and more spring-like shades. The availability of specific colors depends on the current collection and individual product style.
Orders and Returns
What is the return policy?
If you are not completely satisfied with your order, you can exercise the right of withdrawal within 14 days from the date of receipt. Products being returned must be unused, undamaged, with identification tags attached, and in original packaging with all accessories. Returns that do not meet these conditions may not be accepted.
Can I exchange an item?
Color exchanges are possible for the same item in a different color, subject to availability, and only for orders placed from countries within the European Community. If you wish to exchange for a different item, you would need to request a return and make a new purchase. Once an item has been exchanged, further exchanges are not possible — the new item can only be returned for a refund.
What if my item arrives damaged or defective?
If you receive a product that does not conform to your order or has obvious manufacturing defects, please contact customer service with photographs documenting the issue. In such cases, return shipping costs will be covered, and a collection through the brand’s courier will be arranged.
How long does a refund take?
Once a return is received, the condition of the products is assessed. After this evaluation period, any applicable refund will be processed. The total price of purchased products will be refunded, and notification will be sent via email once the refund has been issued.
Quality Assurance
What if I have concerns about my purchase?
Customer satisfaction is a priority. If you experience any issues with the refunded amount or have questions about your order, customer service is available to verify and resolve any concerns. The brand stands behind the quality of its craftsmanship and is committed to ensuring a positive experience with every purchase.